Return & Exchange Policy

At Anniez Creation, we put love and care into every handmade jewellery piece. Your satisfaction is important to us.

Returns

We accept returns only for:

• Damaged products
• Wrong item received

To request a return:

• Contact us within 48 hours of delivery
• Share clear photos and an unboxing video
• Product must be unused and in original packaging

Exchange Policy

We offer exchange only for:

• Defective items
• Damaged products received during delivery

Once the issue is verified, we will arrange a replacement or exchange.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Earrings (for hygiene reasons)
• Customized or personalized jewellery
• Sale or discounted items
• Used or damaged products after delivery

Refund Policy

If your return request is approved:

• Refunds will be processed within 5–7 business days
• Amount will be credited to the original payment method

Shipping charges are non-refundable.

Cancellation Policy

Orders can only be cancelled within 12 hours of placing the order.

Once the order is processed or shipped, cancellation is not possible.

Important Note

Slight variations in colour, size, or texture may occur due to:

• Handmade nature of products
• Lighting and screen settings

These are not considered defects.